Job Description

To implement supportive service programs & PM plans. To co-ordinate & makes plans for the delivery of services for PM, I&C & break-down. To maintain all files and service reports, includes the maintenance of billing reports as well. To ensures goals of the service program are met. Coordination between Service Engineers & Service Location. Maintaining all records of Service Engineers. Checking service reports to generate leads co-ordinate with sales Department. Arranging Material from Store And coordinate with Sales & Service Engineers. Checking Material Availability and Required Follow up with the Department. Controlling daily stock at Stores & go-downs for service spares and service equipment's. Controlling daily stock at Stores & go-downs for all products. Taking review of documentation as Well as material, inward entries, outward entries from all suppliers and vendors. To Maintain all records of Tool Kits provided to all service Engineers. Daily coordination between sales Engineer and account department regarding Material dispatch. Responsible for processing of customer enquiry through emails and phone calls. Customize service to the needs of customer. To co-ordinate zero warranty claims form principal company and arrange debit notes for approval. After approval arrange for timely billing i.e. within 30 days. Ensure timely claim settlements. To co-ordinate work order billing for systems under maintenance & warranty support (SAF). To co-ordinate service audit & timely compliance. Tracking and maintaining repairing PCB (material) In-Out with principal company also repairing estimate and follow-up for getting repaired material in minimum time.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person