Job Description

Toshvin Analytical is a place where opportunity meets growth. We believe in providing the best quality service to our clients and in turn, helping businesses grow. We are a team of experienced professionals, looking for bright, motivated and committed individuals.
If you are interested in a long-term career with one of the leading instrumentation companies in India, please email your CV to: careers@toshvin.com

Position :

Service Co-ordinator

Reports to :

Sr. Manager / DRM

Location :

Baroda, Pune

Minimum Years of Experience :

5 Years

Maximum Years of Experience :

6 Years

Minimum Qualifications :

Graduate in any discipline

Preferred Qualifications :

Post-Graduate/ Computer course (knowledge of working on Excel and CRM)

Type of Work Experience Required (Mandatory)

: Candidate should have experience of working with a large team of engineers and handling large volumes for quotation preparation, order processing, invoice submission, payment entry and other backend activities

Responsibilities :

To prepare the quotes for AMC, CMC, SCA (Spares/Consumables and Accessories) on a daily basis Processing Service and SCA orders on a daily basis Updating customer and instrument data in CRM Entering the payment receipt on a daily basis in the service software (Focus) Sending PIR (Pre-installation requisites) to customers in coordination with a technical expert To communicate with customers for following up on the orders, commercial clarifications, outstanding payments, and dispatch schedules To send Proforma Invoice and Tax Invoice to customers To communicate with internal backend team (Stores/Warehouse/Accounts) for order and dispatch related updates To assign the calls to engineers as directed by Service Managers Email communication with internal and external customers Daily backend support to the branch service team To submit the consumption form for free supply items (for installation) and coordinate with H.O. / Store for timely dispatch

General Success Behaviours (Key Competencies) :

Takes ownership of tasks and responsibilities Works effectively with others across teams and departments Communicates clearly, effectively and professionally Effective team handling skills - Understands the internal and external customer needs Acts honestly, maintains confidentiality and upholds company values Works proactively, manages time to meet deadlines and priorities Upholds professional standards and represents the organisation positively Keeps updated on the organisation's goals and industry trends

Any specific skills/knowledge required for this position :

Knowledge of Microsoft Word, Excel is mandatory Should have exposure of CRM software * Knowledge of Power BI will be an added advantage