Job Description

Dear Candidate,

We are looking for a

Service Coordinator

to join our team , a leading engineering company based in Bhosari, Pune. The ideal candidate should have a background in mechanical engineering (B.E. or Diploma) with over a year of experience in coordinating service operations.

Key Responsibilities

:

Coordinate with the service team to ensure the timely execution of service requests. Schedule and monitor service appointments, ensuring the smooth functioning of service operations. Provide technical assistance and support to customers and field engineers. Manage service-related documentation including work orders, service reports, and invoices. Liaise with the clients for updates and follow-up on the progress of service requests. Ensure effective communication between clients, engineers, and the service department. Assist in inventory management, including tracking parts and materials required for service jobs. Ensure customer satisfaction by providing timely updates and resolving service issues. Prepare and maintain service-related records, including reports and feedback forms.

Skills and Qualifications

:

Minimum of 1 year of experience in a Service Coordinator or similar role, preferably in the engineering industry.

B.E. or Diploma in Mechanical Engineering

is a must. Strong organizational skills with the ability to manage multiple tasks. Good communication skills, both verbal and written. Proficient in Microsoft Office and basic knowledge of service management software. Ability to handle technical queries and offer solutions to clients. Problem-solving skills and ability to handle customer complaints effectively.
Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Provident Fund
Work Location: In person