Job Description

Key Responsibilities:

Service Scheduling & Dispatching:

Coordinate and schedule service and maintenance activities for elevator components. Dispatch service technicians based on priority, location, and skill set. Ensure timely closure of service calls and report follow-up actions.

Customer Service & Communication:

Act as the first point of contact for customers regarding service issues, complaints, or inquiries. Maintain strong communication with clients on service progress and resolution timelines. Build relationships with key accounts for consistent service experience.

Spare Parts Management:

Track availability and movement of spare parts for elevator components. Liaise with the warehouse and procurement teams to ensure timely availability of required parts. Maintain accurate inventory records related to service operations.

Documentation & Reporting:

Maintain records of all service requests, maintenance activities, and repairs. Generate service performance reports and downtime analysis. Assist in warranty claims and documentation for defective components.

Technical Support:

Provide technical coordination between customers and field technicians. Support technicians with manuals, drawings, or component specifications when required. Escalate complex technical issues to the engineering or R&D team.

Compliance & Safety:

Ensure adherence to safety standards during service work. Maintain compliance with industry standards and company policies.
Job Types: Full-time, Permanent

Pay: ₹13,086.00 - ₹23,934.10 per month

Benefits:

Paid sick time Paid time off
Work Location: In person