Job Description

Service Coordination

Receive service requests and schedule engineers/technicians as per priority. Plan and monitor day-to-day service operations including mobilization, logistics, and documentation. Maintain service records, work orders, and reports.

Customer Communication

Act as the first point of contact for clients regarding service jobs. Provide job updates, timelines, and resolutions to customer queries. Ensure customer satisfaction by addressing concerns promptly.

Team Support & Coordination

Assign tasks to service engineers and monitor their progress. Ensure technicians are provided with necessary tools, materials, and documents before deployment. Support field teams with troubleshooting or coordination with OEMs/vendors.

Documentation & Reporting

Prepare service reports, attendance sheets, and closing documents for each job. Track open jobs, pending materials, and follow-up for timely closure. Maintain a database of service history and preventive maintenance schedules.

Logistics & Compliance

Arrange port passes, visas, travel bookings, and accommodations for service teams. Coordinate with procurement for spare parts and materials required for jobs. Ensure compliance with company policies, safety standards, and port regulations.

Qualifications & Skills

Education:

Diploma/Degree in Electrical/Mechanical/Marine Engineering (preferred) or equivalent experience.

Experience:

2-5 years in service coordination, preferably in marine/offshore/electrical systems.

Skills:

Strong organizational and multitasking ability. Excellent communication and customer handling. Knowledge of service reporting, documentation, and ERP/CRM systems. Basic technical understanding of electrical/mechanical systems. Ability to work under pressure with time-bound schedules.

Key Competencies

Customer service orientation Problem-solving mindset Team coordination & leadership support Attention to detail Flexibility for urgent service requirements
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person