We offer portable cold storage solutions, maintaining temperatures from -25C to +25C for industries like pharmaceuticals, food, and floriculture.
Warehousing
Our facilities in Kolkata and Bhubaneswar provide secure storage with modern features like mobile pallet racking, advanced WMS software, and temperature control systems.
Dry Containers
Our durable dry containers provide secure and weather-resistant storage or transport solutions for non-temperature-sensitive goods across various industries.
ISO Tanks
Safe and efficient transport and storage solutions for chemicals and other specialized goods.
Transportation Services
Reliable and timely delivery of goods, ensuring your supply chain operates smoothly
Service Coordinator
Position Title:
Service Coordinator
Location:
Mumbai, Goregaon HO
Position Overview:
We are seeking a highly organized and detail-oriented Service Coordinator - Reefer Containers to serve as the central point of contact for managing refrigerated (reefer) container service operations. This role will coordinate complaint management, technician deployment, spare parts procurement, and client communication to ensure that perishable cargo integrity is maintained, service quality standards are met, and contractual obligations are fulfilled.
Key Responsibilities:
Complaint & Communication Management
Receive, log, and classify service complaints for reefer containers.
Complete complaint forms referencing equipment type (e.g., Carrier, Thermo King, Daikin, Star Cool).
Act as the central contact point for the reefer service desk.
Conduct post-resolution client follow-up calls to capture feedback and validate reefer performance.
Escalate unresolved complaints or SLA breaches to the Service Manager.
Procurement & Billing Support
Raise and track Purchase Orders (POs) for reefer container spare parts (compressors, controllers, sensors, refrigerants).
Upload invoices and reference complaint numbers and reefer container IDs.
Summaries costs (travel, spares, consumables) and support accurate billing.
Documentation & Reporting
Maintain digital archives for all service-related documents, including POs, invoices, GRNs, and test run reports.
Track and record service resolution times, downtime, and related data.
Generate weekly service performance reports (open/closed jobs, TAT, spares usage).
Support audits by ensuring organised and accurate service documentation.
Contract & AMC Management
Maintain the AMC database for reefer containers, including contract renewals and schedules.
Categories service complaints under Warranty, AMC, or Paid categories and process accordingly.