Job Description

Job Summary:

The Service Coordinator is responsible for organizing, scheduling, and managing service activities to ensure high-quality customer service and efficient operations. This role serves as a liaison between clients, technicians, and internal departments, ensuring all service requests are addressed in a timely and professional manner.

Key Responsibilities:

Coordinate and schedule service appointments, field visits, or support tasks. Serve as the primary point of contact for customers regarding service requests or issues. Monitor service delivery progress and ensure timely completion. Assign service calls or tasks to appropriate technicians or teams based on skill set and availability. Maintain accurate records of service calls, customer interactions, and job completion status in the system. Follow up with customers to ensure satisfaction and gather feedback. Manage service documentation, including contracts, service reports, and invoices. Assist in tracking inventory, tools, and equipment used for service jobs. Support the team in resolving service-related issues or escalations. Prepare regular reports for management on service performance metrics.

Qualifications:

High school diploma or equivalent required; Associate's or Bachelor's degree preferred. Proven experience in service coordination, dispatching, or administrative support. Strong communication and customer service skills. Excellent organizational and multitasking abilities. Proficiency in MS Office and service management software (e.g., SAP, ServiceMax, Salesforce, or similar). Ability to remain calm and professional under pressure.

Preferred Skills:

Knowledge of the [industry-specific] services. Experience working in a fast-paced or customer-facing environment. Familiarity with CRM or ERP systems.

Working Conditions:

Office-based role with possible remote coordination responsibilities. Occasional travel or field visits may be required depending on the industry. May require flexible hours to accommodate customer needs.
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Work Location: In person