Job Description

Service Operations Management:

Oversee the service department's daily operations, ensuring timely and efficient service delivery for SPMs.

Team Coordination:

Manage and coordinate with service engineers and technicians, assigning tasks based on priority and expertise.

Customer Interaction:

Act as the primary point of contact for clients regarding service requests, feedback, and issue resolution.

Scheduling & Dispatching:

Plan and schedule service visits, ensuring optimal resource utilization and minimal downtime for clients.

Installation Management:

Planning and coordinating installation projects, ensuring timely completion and adherence to specifications.

Supervising and managing a team of installation technicians, providing guidance and training.

Resolving installation-related issues and ensuring customer satisfaction.

Documentation:

Maintain accurate records of service activities, including reports, feedback, and maintenance logs.

Inventory Management:

Monitor and manage spare parts inventory, coordinating with the procurement team for replenishments.

Training & Development:

Identify training needs for the service team and coordinate relevant training sessions to enhance skills and knowledge.

Process Improvement:

Continuously assess and improve service processes to enhance efficiency and customer satisfaction.

Technical Proficiency:

Strong knowledge of hydraulic systems, special purpose machines, and related technologies.

Leadership:

Proven ability to lead and manage a team effectively.

Communication:

Excellent verbal and written communication skills for client interactions and internal coordination.

Problem-Solving:

Ability to analyse issues, identify root causes, and implement effective solutions promptly.

Experience:

Relevant experience in servicing, maintaining, or repairing hydraulic equipment or special purpose machines.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift
Work Location: In person