Job Description

Job Title: Service Coordinator - HVAC Department

Location: Indore Branch Office

Department: HVAC Services

Reports To: Branch Manager / Service Manager

Job Summary:

We are looking for a proactive and organized Service Coordinator to join our HVAC department at the Indore Branch Office. The ideal candidate will be responsible for scheduling, coordinating, and monitoring all HVAC service activities to ensure high-quality service delivery, customer satisfaction, and operational efficiency.

Key Responsibilities:

Coordinate and schedule service appointments for HVAC maintenance, installation, and repair.

Act as the primary point of contact between customers and service technicians.

Ensure timely dispatch of technicians and manage daily/weekly schedules.

Maintain accurate service records, job logs, and client communication in the system.

Monitor work progress and follow up with clients to ensure satisfaction.

Assist in managing service contracts, AMC renewals, and warranty claims.

Maintain inventory of HVAC parts and tools; coordinate procurement as needed.

Support service team in generating reports, billing, and documentation.

Ensure compliance with company standards and safety procedures.

Provide administrative support to the HVAC service department as required.

Qualifications & Skills:

Graduate in any discipline (Engineering/Diploma in Mechanical/Electrical preferred).

1-3 years of experience in HVAC coordination or similar service industry roles.

Strong organizational and multitasking abilities.

Proficient in MS Office (Word, Excel, Outlook); ERP knowledge is a plus.

Good communication and interpersonal skills.

Ability to work under pressure and handle customer escalations professionally.

Knowledge of HVAC systems and terminology is an advantage.

Working Conditions:

Full-time position based in Indore.

Office-based role with occasional site visits if required.

Job Type: Full-time

Pay: ?14,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Work Location: In person