to manage customer service operations, handle follow-up calls, and ensure smooth coordination between customers and the service team. The ideal candidate should have hands-on experience in CRM systems and strong communication skills.
Key Responsibilities:
Handle
customer follow-up calls
and maintain strong client relationships.
Coordinate with internal teams to ensure timely service delivery.
Update and manage
CRM systems
with accurate service and customer data.
Monitor and track service requests, ensuring prompt resolutions.
Handle customer queries and complaints with professionalism.
Prepare regular reports on service performance and customer feedback.
Support the service team with scheduling, documentation, and communication.
Requirements:
Minimum
5 years of experience
in a service coordination or customer service role.
Proficiency in
CRM software
and MS Office tools.
Excellent
communication and follow-up skills
.
Strong organizational and multitasking abilities.
Ability to work independently and as part of a team.
Job Type:
Full-time
Job Type: Full-time
Experience:
service coordination: 5 years (Required)
Work Location: In person
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