Job Description

Job Summary:

The Service Coordinator is responsible for handling all service-related operations, including scheduling service calls, coordinating with technicians, managing customer service requests, and ensuring timely completion of maintenance and installations. The role requires effective communication between the service team, customers, and management to ensure smooth operations and high customer satisfaction.

Key Responsibilities:
1. Service Operations & Coordination

Receive and log all customer service requests (installation, maintenance, complaint, AMC follow-up).

Assign jobs to field technicians based on area, skill, and availability.

Track job completion status and ensure timely service delivery.

Maintain daily and weekly service schedules.

2. Customer Interaction & Support

Act as the first point of contact for customer inquiries and complaints.

Follow up with customers for service feedback and satisfaction.

Handle escalations and coordinate with the Service Manager for unresolved issues.

3. Data Management & Reporting

Maintain accurate service records in Google Sheets / CRM / Odoo / ERP system.

Update customer database and service history.

Generate daily, weekly, and monthly service performance reports.

Track warranty and AMC renewal reminders.

4. Coordination with Other Departments

Communicate with the Sales Department for new installations and leads.

Coordinate with Accounts Department for billing, payment follow-up, and service invoicing.

Work with Inventory / Stores for spare parts and material requirements.

5. Administrative & Process Responsibilities

Ensure service forms, reports, and checklists are properly filled by technicians.

Maintain attendance and productivity reports of the service team.

Assist in preparing quotations and AMC proposals.

Support in developing service SOPs and improving efficiency.

Skills & Qualifications:

Bachelor's degree / Diploma

1-3 years of experience in service coordination or customer service (preferably in water purifier / equipment service industry).

Strong communication and interpersonal skills.

Proficiency in MS Excel / Google Sheets, CRM or ERP systems.

Excellent organizational and multitasking abilities.

Ability to work under pressure and meet deadlines.

Work Schedule: Monday to Saturday - 9:00 AM to 5:00 PM

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person