Job Description

We are looking for a dedicated and experienced service coordinator to join our water purifier company based in palarivattom.

Job description:

Position:

Service Coordinator

Location: Palarivattom,Kochi

Experience: Minimum 1 year in telecalling; team handling experience preferred

Preferred Female candidates.

Qualification: +2 / Degree

Salary: ?13,000 - ?15,000

Working Days: Monday to Saturday

Key Responsibilities:

Managing and coordinating the customer relations team.

Handling inbound and outbound calls related to service inquiries.

Ensuring team members meet their targets and performance goals.

Monitoring and guiding the team to enhance customer service efficiency.

Maintaining service records and reports using Microsoft Excel and Word.

Resolving customer complaints and ensuring timely follow-ups.

Skills Required:

Strong leadership and team management skills.

Excellent communication and customer service skills.

Proficiency in Microsoft Excel and Word.

Ability to handle customer queries efficiently and professionally.

Prior experience in service coordination or customer support preferred.

Job Types: Full-time, Permanent

Pay: ?13,000.00 - ?15,000.00 per month

Ability to commute/relocate:

Palarivattom, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:

service co Ordinator: 1 year (Required)
Work Location: In person