Job Description

Qualification:

B.E (EEE, ECE or Mech), B. Sc (Electronics).

Experience:

1+ years of experience in tele calling (technical or non-technical), customer support and relationship, client co-ordination etc are encouraged.

Skills:

Must be proficient in communicating in local or regional languages (Tamil, Telugu and Hindi)

Must be good in English communication.

Experience in customer support & client co-ordination.

Job overview:

We are looking for candidates who will act as a service co-ordinator for the service requests and liaise in the entire process of service done to the customers.

Roles and responsibilities:

Receive service calls from the customers through IVR and lodge service complaints in our system.

Allocate service calls received from the customers to the respected service managers.

Co-ordinate with the service managers in getting the customers' needs met as per the calls and get the calls closed as per TAT.

Ensure that the calls are assigned to the service engineers available where field service is required.

Co-ordinate with the service team to ensure adequate spares are available for field service of assigned calls.

Co-ordinating with HO (Head Office) stores for the spare requirements of the customers and ensure the same is being promptly dispatched.

Maintain TAT for all calls.

Follow up and keep a track of AMC and CMC of the customers with service team.

To get feedback from the customers post service closure.

TO make report on spares, service, AMC & CMC income.

To provide AMC, CMC and warranty lost data.

To provide details of delayed calls and engineer's performance.

Job Type: Full-time

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person

Speak with the employer

+91 9994909203