Job Description

Job Purpose

The Service Coordinator is responsible for planning, coordinating, and monitoring service activities to ensure timely and effective support to customers. The role acts as a link between customers, service engineers, and internal teams to ensure smooth execution of installation, maintenance, and breakdown services.

Key Responsibilities

Service Planning & Coordination

Receive, register, and track customer service requests. Schedule service engineers for installation, commissioning, preventive maintenance, and breakdown calls. Coordinate site visits, travel, and logistics for service engineers. Monitor service call status and ensure timely closure.

Customer Communication

Act as the primary point of contact for customers for service-related coordination. Provide updates to customers on service schedules, engineer visits, and closure status. Handle basic customer queries and escalate technical issues when required.

Service Documentation & MIS

Prepare and maintain service call logs, job cards, and service reports. Ensure timely submission of service reports from engineers. Maintain service MIS, dashboards, and performance reports. Track AMC calls, preventive maintenance schedules, and renewals.

Spare Parts & Internal Coordination

Coordinate with stores and service teams for spare parts availability. Follow up on material dispatch, returns, and consumption records. Coordinate with finance for service billing, invoicing, and closure documentation.

Process & Compliance Support

Ensure adherence to service SOPs and documentation standards. Support audits and management reviews with service data. Assist in improving service coordination processes and systems.

Key Skills & Competencies

Strong coordination and follow-up skills Basic understanding of

Mechanical, Electrical & Electronics service activities

Good communication skills (customer and internal coordination) Proficiency in MS Excel, ERP, or service management tools Ability to multitask and work under pressure

Qualification & Experience

Diploma / Bachelor's degree in Engineering or any relevant discipline 3-6 years of experience in service coordination or service operations Experience in industrial machinery / SPM / automation environment preferred

Key Performance Indicators (KPIs)

Service response time & call closure rate Engineer utilization & scheduling efficiency Customer communication effectiveness Accuracy and timeliness of service documentation AMC and preventive maintenance compliance
Job Types: Full-time, Permanent

Pay: ?173,204.68 - ?483,255.86 per year

Benefits:

Flexible schedule Health insurance Life insurance
Work Location: In person