to manage service requests, assign support tickets, and coordinate between clients, engineers, and OEMs. The ideal candidate should have prior experience in IT services or hardware/networking support.
Key Responsibilities:
Assign incoming support/service tickets to the appropriate field engineers.
Track and follow up on ticket resolution and ensure timely closure.
Coordinate with OEMs (Original Equipment Manufacturers) for replacement/repair of defective laptops, desktops, and related hardware.
Maintain records of faulty equipment and their warranty/repair status.
Communicate effectively with clients and internal teams regarding service updates.
Ensure adherence to SLAs and service quality standards.
Support the team in inventory and asset tracking of IT equipment.
Requirements:
6 months to 1 year of relevant experience in IT service coordination or hardware/networking support.
Familiarity with ticketing tools and service desk software.
Understanding of basic hardware (laptop/desktop) troubleshooting processes.
Experience in coordinating with OEMs like HP, Dell, Lenovo, etc., for service support.
Good communication and organizational skills.
Ability to multitask and work under pressure.
Job Type: Full-time
Pay: ?180,000.00 - ?300,000.00 per year
Benefits:
Cell phone reimbursement
Health insurance
Leave encashment
Provident Fund
Work Location: In person
Expected Start Date: 30/07/2025
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.