Job Description

Key Responsibilities:

Scheduling and Dispatching:

Coordinating service appointments, managing technician assignments, and optimizing service delivery schedules.

Customer Communication:

Communicating with clients to schedule appointments, provide updates, and address inquiries or concerns.

Resource Management:

Ensuring the availability of necessary resources, including equipment, materials, and personnel, to support service delivery.

Issue Resolution:

Troubleshooting and resolving service-related issues, escalating complex problems to the appropriate channels, and ensuring timely resolution.

Record Keeping:

Maintaining accurate records of service requests, work orders, and customer interactions.

Client Support:

Providing information and guidance to clients on accessing services and support, especially in challenging situations.

Relationship Building:

Developing and maintaining positive relationships with clients and team members.

Process Improvement:

Identifying opportunities to improve service delivery processes and implementing changes as needed.
Essential Skills:

Organizational Skills:

Strong ability to manage multiple tasks, prioritize effectively, and meet deadlines.

Communication Skills:

Excellent verbal and written communication skills for interacting with clients and team members.

Problem-Solving Skills:

Ability to analyze situations, identify root causes, and implement effective solutions.

Customer Service Skills:

Commitment to providing excellent customer service and ensuring client satisfaction.
Job Types: Full-time, Permanent, Contractual / Temporary

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Paid sick time Provident Fund
Schedule:

Fixed shift Monday to Friday Morning shift
Supplemental Pay:

Yearly bonus
Work Location: In person