Receive and log service call requests from customers
Assign service calls to field engineers and monitor job completion status
Coordinate for preventive maintenance schedules and ensure timely execution
Track warranty coverage and manage renewals of service contracts such as AMC and CMC
Maintain service logs, equipment history, and customer communication records
Ensure service-related documentation and reporting are updated regularly
Manage customer inquiries and issues
Collect and document customer feedback to ensure satisfaction after service visits
Preferred candidate profile
1-2 years of experience in service coordination for medical or industrial equipments
Strong communication, coordination, and problem-solving skills.
Proficient in Microsoft Office
Preferred for only Female Candidates
Job Type: Full-time
Pay: ₹20,000.00 - ₹22,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Schedule:
Day shift
Work Location: In person
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