The Service Coordinator is responsible for managing and streamlining communication between clients, the sales team, and the service department to ensure smooth execution of work. This role involves timely follow-ups, gathering feedback, and working towards improving customer satisfaction while maximizing operational efficiency.
Key Responsibilities:
Coordinate with clients to understand their requirements regarding products and services.
Ensure timely follow-up with customers on service-related matters.
Collect, document, and analyze client feedback, and work with the relevant teams to address concerns.
Collaborate with the sales team to ensure a seamless transition from sales to service.
Monitor and track service requests, ensuring deadlines and quality standards are met.
Maintain updated records of client interactions, service requests, and follow-up actions.
Support in achieving high levels of customer satisfaction and operational output.
Qualifications & Skills:
Bachelor's degree or equivalent experience in customer service, coordination, or a related field.
Strong communication and interpersonal skills.
Proficiency in MS Office and CRM software.
Ability to multitask, prioritize, and manage time effectively.
Problem-solving skills and customer-oriented mindset.
Experience:
1-3 years of experience in service coordination, customer service, or a related role (preferred).
Job Type: Full-time
Pay: From ?16,000.00 per month
Benefits:
Cell phone reimbursement
Provident Fund
Ability to commute/relocate:
Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Customer service: 2 years (Required)
Location:
Gurugram, Haryana (Required)
Work Location: In person