Job Description

No. Vacancy :

- 01

Job Location

:-Haldwani-UK

Qualification:-

Graduate/ Diploma in Electrical/ Mechanical/ RAC

Experience:-

Min 03 Years in HVAC Service Co-ordination with excellent knowledge of Service software (CRM. GSPN2, C4C,Vserve, Data Matrix etc.) and M S Office.

Industry:-

HVAC ( Chiller, VRV, Ductable, Package, Split etc.)

Salary:

- Rs. 18,000 to 22,000 pm

Roles &Responsibility:-

Handling of Field Team (Service & Project) with Allocation of Calls and Call Monitoring. Handling Customer care number Registration of Complaints Maintaining and Issuing of Common Tools to individual Technicians Tracking of repair spare parts Maintaining daily MIS reports - (Attendance, Service Reports, Common Tool List) Tracking Pending calls on daily basis and ensure closure within time frame. Maintaining Master Updation - New Machine and Serial Numbering Sending Reminders for AMC Renewal - Coordination with Service Manager Scheduling of PM Preparing Quotations - AMC & Misc Preparing In warranty claims Coordinating with Commissioning team for new machine installation Ensuring serial numbering for all new and changed machines at site and updating the same in Master Data - CRM. Monitoring tracking of RMA Parts Ensuring dispatch of RMA parts before 45 days time limit. Follow-up for parts received. Tracking all complaints received through Hitachi, Samsung - GSPN CRM and follow up till closure of the same. Preparing files for PO received through BSES and ensuring timely delivery to them. Ensuring delivery of Sales commission bills on timely basis and follow up till payment received in coordination with Service Manager. Ensuring delivery of Installation and service bills on timely basis and follow up till payment received in coordination with Service Manager.
Submission of MIS Reports

Job Type: Full-time

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person