Job Description

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The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.
Service Coordinator
For our locations in Gurgaon India, we are looking for an experienced personality as
Service Coordinator (Gurgaon)
Your remit

• Coordinate all planned and unplanned service activities with the technician team.
• Organize and schedule service operations to ensure timely execution.
• Ensure all required materials (spare parts, wear parts, and special tools) are shipped, prepared, and available on-site before service activities.
• Monitor the current capacity of the local service organization and maintain the service backlog.
• Manage service scheduling and dispatching.
• Maintain clear and professional communication with customers.
• Handle work order creation, tracking, and closure.
• Align technician schedules, tools, and resources for efficient service delivery.
• Resolve service-related issues and escalate when necessary.
• Maintain accurate documentation and reporting of service activities.
• Support machine installations, commissioning, and demonstrations.
• Train customers and operators on machine usage and preventive maintenance.
• Follow up on payments and spare part orders.
• Submit timely reports as required.

Your profile

• Graduate in Engineering
• 2-8 years' experience in a similar role
• Should possess good communication skills.
• High level of customer orientation, resilience, and teamwork
• This role is not on Komax payroll. It will be through a third-party vendor.

We offer
A dynamic, flexible person a varied activity with personal responsibility, a contemporary job, advanced employment conditions with good social benefits in an exciting technical environment.
Information at a Glance
Posting Location: Gurgaon
Professional area: Sales & Service
Career Level: Entry-Level
Employment Type: Fulltime
Do you have any questions?
For further details, please contact:
Khushboo Singh
2024 Komax Holding AG. All rights reserved.
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Skills Required