Job Description

Position

Sr.Service Coordinator (For After Sales, Repair & Maintenance Service)

Reporting to:-Service Manager/ Service Head

Location:- Alkapuri, Vadodara (Head Office)

Workdays / Timings :- 6 Days per Week / 8.30 AM to 5.30 PM

Pay/ Salary:-As per Industry standards (15000-25000/-Month)

Required Experience

4-8 Yrs (Preferably in Back Office Documentation Work)

Required Qualification

Any Graduate (Technical and Commercial)



1. Coordinate with customers looking for after sales repair or maintenance service.

2. Communication with customer to correctly understand the complaint and then assign the right person.

3. Call allocation of Service Engineers and their travel planning.

4. Provide quotation to customers for service and take approvals.

5. Ensure proper documentation for all Service calls and contracts.

6. Manage Preventive maintenance schedules for Annual Contracts.

7. Manage Service tracking sheet and ensure proper data is filled on Daily Basis.

8.

MIS reporting

in assigned formats.

Required Skills

1. Should be good at communication, specifically written / email.

2. Should be able to handle customer complaints with ease and maturity.

3. Should have decent exposure to MS-Excel and Google Sheets.

4. Should be proactive in communicating and coordinating with all internal and external teams for smooth execution of orders.

Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Provident Fund
Work Location: In person

Speak with the employer

+91 7573022852
Application Deadline: 31/08/2025
Expected Start Date: 28/08/2025