Job Description

We are seeking a professional and customer-focused

Service Coordinator (Female)

to join our team at our

Computer & Laptop Clinic in Sasthamangalam

. The ideal candidate will be responsible for coordinating service operations, managing customer queries, and ensuring smooth workflow between customers and technicians.

Key Responsibilities:

Greet and assist walk-in customers with service inquiries Register customer complaints or service requests (software/hardware issues) Schedule service appointments and assign technicians Track service jobs and update customers on job status Prepare job cards, invoices, and maintain service records Coordinate between technicians and customers for timely issue resolution Handle customer follow-ups and post-service feedback Maintain cleanliness and organization of the front office/reception Manage basic office administrative tasks
Requirements:

Education

: Minimum +2 / Diploma / Any Degree

Experience

: 1+ year in a customer service/admin role preferred (Freshers with good communication skills can also apply)

Technical knowledge

: Basic understanding of computer/laptop service terms is a plus

Skills

: Good communication in Malayalam and basic English Customer handling and problem-solving skills Computer literacy (MS Office, billing software, email handling) Organizational and multitasking skills

Age

: 20-35 years

Gender

: Female candidates only
Working Hours:

Monday to Saturday

Time

: 9:30 AM - 6:00 PM

Sunday

: Weekly Off
Salary & Benefits:

Salary

: ₹10,000 - ?15,000 per month (Based on experience and skill) Incentives for excellent customer handling / job performance Training provided if required
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,843.45 - ₹15,000.00 per month

Work Location: Remote