Job Description

Role Overview:

We are looking for a proactive and well-organized Service Coordinator to manage internal coordination and ensure smooth communication between clients and departments. This role involves handling service queries, task allocation, report generation, and supporting finance and service teams in daily operations.

Key Responsibilities:

Act as the primary point of contact for coordination between internal departments and clients

Manage and resolve client queries efficiently using software

Allocate service requests and tasks to the appropriate service engineers or teams

Prepare and share quotations and invoices based on service reports and client requirements

Coordinate with clients for payment follow-ups and outstanding dues

Generate and maintain daily, weekly, and monthly reports for the service team's performance and activities

Maintain accurate records of service activities, schedules, and client communication

Key Requirements:

Excellent communication and interpersonal skills

Strong coordination and follow-up abilities

Proficiency in Zoho FSM or similar service management software

Good understanding of service workflows, invoicing, and reporting

Proficiency in MS Excel, Word, and reporting tools

Ability to multitask and work under pressure in a dynamic environment

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person