Job Description

WHY JOIN DSS GROUP?
DSS believes in creating synergy between people and technology. We pride upon a stimulating work environment that brings out the best in you.
200+
Employees
450+
Products
13+
Cities
Values
Customer Engagement
Intense engagement is the sole reason behind mutually profitable partnerships with our valued customers over decades.
Integrity
Ethical practices form the very foundation of our corporate being.
Respect for People
Our diverse employee population is one that recognizes individual excellence while encouraging teamwork.
Innovation
We are inspired by innovative and impactful technology solutions.

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Service Coordinator (CD) - Delhi (JID000071)

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https://forms.gle/fLyKacCWaj4e2MeZ8

Position Title: Service Coordinator

Base Location: Delhi

Division:-

Clinical Diagnostics

Primary Role:

We are looking for a diligent and organized Service Coordinator to support our service and application teams in managing logistics, documentation, and customer communication. This role involves coordinating shipments, tracking service-related inventory, maintaining records for audits, and ensuring smooth workflow between vendors, engineers, and internal departments.

Key

Responsibilities:

Coordinate with vendors, principals, and logistics service providers for incoming and outgoing shipments. Ensure proper dispatch of spare parts and service tools to customer sites in collaboration with engineers and application specialists. Coordinate with the Service Lead for all dispatches related to sites. Prepare accurate shipping and return documentation and ensure record maintenance for legal and audit compliance (including AWB, invoices, POs, PODs). Liaise with the accounts department regarding payments to vendors/principals and customs duty clearance. Manage inventory records, including processing unused spare parts returns and raising credit notes. Maintain AMC/CMC status and raise invoices accordingly; follow up on overdue payments and inform service engineers. Generate and compile reports such as service reports, spare parts consumption, and stock updates for internal and principal use. Track billing status and coordinate with accounts for advance or pending payments. Manage service and application team expense documentation and ensure timely submission. Provide support during internal or statutory audits by coordinating with stores and accounts teams.

Skills &

Competencies:

Strong coordination and communication skills. Excellent documentation and organizational abilities. Proficient in MS Office and service documentation tools. Familiarity with logistics/shipping processes. Knowledge of AMC/CMC billing and service operations is preferred.

Qualification:

Graduate in any discipline (preferred: Logistics, Business Administration, or related field).

Experience:

3-6 years of relevant experience in service coordination or logistics handling.

Apply Now:

https://forms.gle/fLyKacCWaj4e2MeZ8