Job Description

Job description

Profile -

service Coordinator

Salary - yo to 27k

Job Location - Meerut

Role Purpose

Lead the end-to-end battery replacement workflow, ensure accurate reporting, compliance, and

manage issues raised internally or externally. Supervise the junior coordinator.

Key Responsibilities

Own full process: Incoming Testing Approval Dispatch Closure. Handle issues from distributors, dealers, sales, service team, and end users. Maintain Master Database (FMS) & ensure 100% accuracy. Prepare monthly data for replacement review meeting. Handle & manage scrap data sheet. Ensure all batteries are replaced only under warranty as per company policy. Review daily advance replacement batteries data & follow up with concerned person to return
back to company. TAT: 30 days.

Train & supervise Junior Coordinator.

KPIs

Follow Replacement TAT: 7 days. Data accuracy 99%. Dealer/Distributor/End-user satisfaction 4/5. Advance Replacement batteries returned within 30 days (TAT compliance).

Qualification Requirements

Graduate in any stream (B. Com / BBA). 2-4 years' experience in service coordination / data management / warranty handling preferred.

o Strong computer skills

- FMS / MS Excel (Pivot, VLOOKUP, reports), Email & MIS reporting.

Ability to supervise a junior and ensure compliance with company policies. Battery industry knowledge desirable but not mandatory (can be trained).

share your resume @ 8439277155, 8279756611

Resume - hr@careerplus.com

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?27,000.00 per month

Benefits:

Health insurance
Work Location: In person

Speak with the employer

+91 8439277155