Job Description

Key Responsibilities:

1. Download service requests (calls) from the system and schedule them with the assigned engineers.

2. Maintain a strong understanding of all geographical locations within the assigned region to ensure efficient scheduling and routing.

3. Demonstrate proficiency in Microsoft Excel for managing data and reporting.

4. Manage, guide, and drive field engineers to ensure timely responses to service requests.

5. Update the status of each service call and ensure proper closure in the system.

6. Possess knowledge of banking products to support troubleshooting and coordinate solutions effectively.

7. Have basic computer skills, including navigation of software and maintenance of electronic records.

Key Skills Required:

Geographical Knowledge

: Familiarity with the region to enable effective service scheduling and engineer deployment.

Microsoft Excel Proficiency

: Ability to manage data and create reports for tracking.

Field Management

: Capability to coordinate and direct field engineers efficiently.

Problem Solving

: Ability to troubleshoot scheduling or call management issues as they arise.

Job Type: Full-time

Pay: ₹16,000.00 - ₹23,000.00 per month

Application Question(s):

What is your take home salary received per month? Are you willing to relocate Kochi location?
Work Location: In person