Job Description

Job Overview:

The Service Coordinator is responsible for handling service calls and ensuring smooth coordination between customers, service technicians, and suppliers. The role involves scheduling service visits, tracking work status, coordinating spare part dispatches, and ensuring timely closure of service calls.

Key Responsibilities:

Receive service calls and register complaints from customers Assign service calls to technicians and plan their daily schedules Coordinate with technicians for site visits, job updates, and closures Follow up on open service calls to ensure timely resolution Coordinate with suppliers for spare parts and dispatches Track dispatch status and ensure correct material reaches on time Update customers regularly on service status Maintain service records, reports, and basic documentation Support the service team with day-to-day coordination activities

Skills & Requirements:

Good communication and coordination skills Basic knowledge of computers (Excel, email, service systems) Ability to handle multiple tasks and follow-ups Organized and detail oriented Customer focused attitude Prior experience in service coordination or customer support is preferred
Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Leave encashment
Education:

Bachelor's (Required)
Experience:

Operations: 2 years (Preferred) total work: 2 years (Preferred) Business Development Occupations: 1 year (Preferred)
Work Location: In person