Job Description

Job Summary:

We are looking for a dedicated and organized

Service Coordinator

to join our team. This role is

non-sales

and focuses on coordinating service operations, managing technical staff, and ensuring client satisfaction through effective communication and prompt problem-solving.

Key Responsibilities:

Communicate with clients to understand their service needs and ensure timely resolution Coordinate and assign tasks to engineers and technical support staff Follow up on service requests and ensure completion within the defined timelines Act as the communication bridge between clients and technical teams Maintain proper documentation of service activities, client feedback, and engineer schedules Respond to client queries in a solution-oriented and professional manner Ensure high levels of customer satisfaction through effective communication and service delivery Monitor and report daily, weekly, and monthly service status updates Support internal team operations to improve service efficiency and quality

Requirements:

Excellent verbal and written communication skills Fluency in

English, Assamese, and Hindi

is mandatory Proven ability to handle multiple clients and coordinate with various teams Strong organizational and time management skills Basic knowledge of service workflows and technical coordination Prior experience in service support or coordination preferred Proficient with MS Office (Word, Excel, Email)
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person