Job Description

Identify and Deploy Measures to Improve Service Level for customer leading to increased recurring revenue.. Customer engagements MBR/QBR- Develop & Nurture Relationships with relevant people at Client Organization Account wise Network KPI tracking - Undertake Periodic Reviews of Customer network Performance. Shore up recurring revenue opportunities. Closing customer escalations end to end . Forecasting Churn and Revenue Retention Understanding of Network architecture Understanding of Solutions provided Driving SIPs for key KPI improvement Ensures "right health" (flaps) of critical & high value services Planning for configuring solutions basis customer's requirements

Additional Skills

Excellent written and oral communication skills as it handles US accounts. Reasonable Commercial, process and Business Awareness Collaborative relationships building & working Effective Communication and Impact, through PPTs Self-Management and Personal Development. IP understanding knowledge and certification

Job Snapshot

Updated Date
15-09-2025
Job ID
Job_8737
Function
Customer Experience
Location
Airtel Centre - Gurgaon, Gurgaon, Haryana, India
Experience
5 - 7 Years
Employee Type
Employee