Job Description

Function

: Customer Experience

Reporting To: TL- SAM

Purpose of the Job

Build a one-to-one relationship with the SAM customers based on an understanding of customers, business environment.
The role involves going beyond brand building for AES products/ services and adding value to AES business by creating a personal, holistic and integrated service experience for the customer.

Key Deliverables

Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.

Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance
Identify and Deploy Measures to Improve Service Levels

Develop & Nurture Relationships with relevant people at Client Organization.

Identify opportunities to shore up recurring revenue opportunities

Skills Required

Customer Focus and Customer first attitude

Reasonable Commercial, process and Business Awareness

Perseverance and go getter attitude.

Collaborative relationships building & working

Effective Communication and Impact

Self-Management and Personal Development.

Educational Qualifications

Engineering degree with MBA (Desirable) or Diploma / Engineering degree.

Work Experience

6- 8 years of technical operations and Customer Facing experience.

Job Snapshot

Updated Date
15-09-2025
Job ID
Job_8739
Function
Customer Experience
Location
GJ-Ahmedabad-Zodiac Square-Circle, Ahmedabad, Gujarat, India
Experience
4 - 6 Years
Employee Type
Employee