Job Description

Job Title: Service Assurance Engineer
Mandatory Skills: Network Data Admin.
Experience: 8-12 years
Location: Pune/ Hyderabad

A) Experience

• Industry: Network Operations/Service Assurance

• Skills & Expertise:

• Leading L3 NOC operations for Managed Router, Switches, Aps & WLCs devices along with routing & switching and WLAN domains

• Managing and guiding L1 & L2 engineers for incident resolution and escalation

• Hands-on experience in Routing & Switching (Cisco, Juniper & HPE), Wireless technologies (Cisco & Aruba) and F5 load balancer

• Monitoring and troubleshooting across Cisco XE/XR & Junos MX series Router, Switches, Cisco & Aruba Access Points, Cisco 9800 series WLCs & Cisco DNAC, F5 Load balancers.

• SLA/KPI compliance and operational governance

• Handling customer queries and escalations effectively and ensure timely response

• Vendor ecosystem & RMA: Cisco, Juniper, HPE OEMs

• Familiarity with IP MPLS (WAN & LAN), Wireless LAN and Data Centre operations

• Protocol Expertise

Strong understanding of:

• QoS, DHCP, NTP, SNMP, SSH, IPSec

• Routing protocols: OSPF, EIGRP, BGP, STP, VTP

• Inter-company routing and packet flow analysis

B) Qualification & Certifications

• Education: Bachelor's degree in Telecommunications/Computer Science/Engineering

• Certifications:

• ITIL Foundation

• CCNA/CCNP or equivalent

C) Must-Have Skills

• Hands-on experience on Ticketing tools like Service Now & Unified Desktop

• Strong understanding of IP MPLS network, Routing, Switching and Wireless technologies

• Incident management, change management, vendor management and escalation handling

• Ability to support and guide L1 & L2 engineers in resolving incidents

• Ability to conduct shift handovers with clear communication of ongoing incidents

• Operational discipline and adherence to SOPs

• Excellent communication and leadership skills for team coordination and customer handling

• Proficiency in reporting using Excel, PowerPoint & Power BI

Skills Required