Job Description

We are Hiring Service Advisors for our Honda 2 wheeler Showrooms in Malappuram.

Responsibilities:

Customer Interaction:

Greet customers, listen to their concerns, explain services, costs, and timelines clearly.

Service Coordination:

Document issues, consult with mechanics, manage job cards, oversee workflow, and track repair progress.

Estimates & Advising:

Prepare cost estimates, explain warranty/savings, advise on parts (OEM/aftermarket), and help with repair vs. trade-in decisions.

Quality & Follow-up:

Ensure quality control, call customers when service is complete, and resolve complaints post-service.

Upselling:

Identify opportunities to sell relevant services or products.

Essential Skills & Qualifications:

Communication:

Excellent verbal skills to talk to customers, mechanics, and management.

Technical Knowledge:

Understanding of bikes, repairs, and parts.

Organizational Skills:

To manage workflow and paperwork effectively.

Customer Focus:

A positive attitude and commitment to satisfaction. Diploma/Btech in Mechanical or Automobile
Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off
Work Location: In person