Job Description

KEY PURPOSE

To ensure timely, quality service and resolution of all customer queries and ensure that customers are satisfied with the Company's service or products

Duties and Responsibilities

? Greet customers and understand their 2-wheeler service requirements

? Explain the jobs mentioned on the job card to the floor supervisor & Technician

? Upsell additional services and products when appropriate

? Follow Job card opening & delivery process norms

? Coordinate with technicians to ensure smooth workflow and timely completion of service

jobs

? Follow up with customers after service completion to ensure satisfaction

? Explain the work to be done, provide accurate cost estimation and information

? Address customer inquiries, concerns, complaints promptly and professionally

? Update feedback to WM & escalate complaints if not able to resolve

? Maintain regular communication with customers, update information on their vehicle

progress

Skills Required

? Knowledge of 2-wheeler service and repair processes

? Ability to explain technical information to customers

? Strong problem-solving and conflict resolution skills

? Multitasking and time management abilities

? Patience and empathy when dealing with customer concerns

? Basic computer skills for data entry and documentation

Education

? Technical qualification (IT/Dip/BE/CTC)

Experience

2+ year

Job Type: Full-time

Pay: ₹9,633.52 - ₹23,008.86 per month

Benefits:

Provident Fund
Work Location: In person