Job Description

Work Location :- Hyderabad - Medchal

Department: Service & Operations

Reports To: Service - Head

Job Profile:

Job Profile: Oversee day-to-day service operation for the entire western region,

manpower allocation,

coordination with R&D and plant for timely resolution of customer queries and complaints.

RCA, service campaigns, warranty claims and service reports.

Key Responsibilities:

1. Service Operations & Performance

Oversee service branches and ensure smooth operations. Monitor KPIs such as turnaround time, service quality, and customer feedback. Implement process improvements to enhance efficiency.
2. Customer Satisfaction & Relationship Management

Ensure high-quality service delivery and resolve escalated customer complaints. Develop customer engagement strategies to improve retention. Conduct service audits and implement corrective actions.
3. Team Leadership & Development

Lead, mentor, and train service managers & technicians. Conduct performance evaluations and set improvement goals. Foster a collaborative work environment to boost productivity.
4. Compliance & Reporting

Ensure adherence to company policies, safety regulations, and industry standards. Prepare monthly reports on service performance and customer satisfaction. Coordinate with cross-functional teams (sales, marketing, and technical support).
5. Business Growth & Strategy

Identify opportunities for service expansion and revenue growth. Collaborate with dealerships to enhance service offerings. Implement cost-effective solutions to optimize operations
Job Types: Full-time, Permanent

Pay: ?40,000.00 - ?60,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Yearly bonus
Work Location: In person

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Job Detail

  • Job Id
    JD3940475
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    TS, IN, India
  • Education
    Not mentioned
  • Experience
    Year