Job Description

A Service Advisor Trainee supports the service department by assisting customers, learning service operations, and developing the skills needed to become a fully qualified Service Advisor. This entry-level role focuses on customer service, communication, and basic automotive knowledge while working under the guidance of experienced service advisors and technicians. The trainee acts as a liaison between customers and the service team to ensure a positive service experience.

Key ResponsibilitiesCustomer Service

Greet customers promptly and professionally upon arrival Listen to customer concerns and accurately document vehicle issues Provide basic explanations of service procedures and timelines Maintain a friendly, respectful, and customer-focused attitude
Service Coordination

Assist in opening and closing repair orders Schedule service appointments and follow up with customers Communicate repair status updates between technicians and customers Support the preparation of service estimates and invoices
Learning & Development

Learn dealership/service center policies, procedures, and systems Develop knowledge of vehicle maintenance, repairs, and warranties Shadow experienced service advisors to understand best practices Participate in training sessions and on-the-job learning
Administrative Duties

Maintain accurate customer and vehicle records Handle basic data entry and filing tasks Ensure service documentation is complete and organized
Team Support

Work closely with service advisors, technicians, and parts staff Assist with maintaining a clean and organized service area Follow safety standards and company guidelines at all times
Skills & Qualifications (Typical)

High school diploma or equivalent Strong communication and interpersonal skills Basic computer skills Willingness to learn automotive systems and customer service practices Ability to work in a fast-paced environment Valid driver's license (often required)
Job Types: Full-time, Permanent

Pay: ₹12,500.00 - ₹22,500.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person