Job Description

Job Title: Car Service Advisor (Automotive Service Advisor)Job Summary

The Car Service Advisor serves as the primary point of contact between customers and the service department. This role involves understanding customer vehicle concerns, recommending maintenance and repair services, preparing service estimates, and ensuring a high level of customer satisfaction throughout the service process.

Key Responsibilities

Greet customers and listen to vehicle issues or service needs Schedule service appointments and coordinate workflow with technicians Inspect vehicles visually and document customer concerns Prepare accurate repair orders and cost estimates Explain recommended repairs and maintenance in clear, non-technical terms Obtain customer approval for services and upsell preventative maintenance when appropriate Monitor service progress and provide status updates to customers Ensure repairs are completed correctly and on time Review completed work with customers and explain invoices Handle customer questions, concerns, and complaints professionally Maintain accurate service records and follow dealership/shop procedures Promote customer loyalty through excellent service and follow-up
Required Skills and Qualifications

High school diploma or equivalent (automotive certification is a plus) Previous experience in automotive service, customer service, or sales preferred Strong communication and interpersonal skills Basic knowledge of vehicle systems and maintenance requirements Ability to explain technical information in simple terms Strong organizational and multitasking abilities Computer literacy (service management software, email, invoicing systems) Sales and upselling skills with a customer-focused approach
Preferred Qualifications

Experience as a Service Advisor or Automotive Technician Knowledge of manufacturer maintenance schedules ASE Service Advisor certification (preferred but not required) Familiarity with dealership or repair shop operations
Working Conditions

Fast-paced automotive service environment Regular interaction with customers and technicians May require standing, walking, and occasional lifting Weekend or extended hours may be required
Performance Metrics

Customer satisfaction scores (CSI) Service revenue and upsell performance Repair order accuracy Customer retention and repeat business
Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person