We are seeking a customer-focused Service Advisor to act as the link between customers and the service workshop. The role involves understanding customer concerns, preparing job cards, coordinating repairs, and ensuring timely delivery and customer satisfaction for Toyota, EV, and Eicher vehicles.
Key Responsibilities:
Greet customers and understand their service and repair needs.
Prepare accurate job cards and service estimates.
Coordinate with technicians to ensure timely and quality repairs.
Explain repair details, costs, and timelines to customers clearly.
Conduct vehicle delivery with service explanation and billing.
Ensure customer satisfaction through effective communication and follow-ups.
Maintain service records and assist in warranty claim processing.
Promote service packages, accessories, and value-added services.
Job Type: Full-time
Pay: ?15,000.00 - ?30,000.00 per month
Benefits:
Health insurance
Leave encashment
Paid sick time
Provident Fund
Education: