Greeting customers, understanding their motorcycle issues through detailed questioning, and explaining service recommendations.
Service Coordination:
Scheduling appointments, preparing service orders, and coordinating with technicians to ensure timely and efficient service completion.
Cost Management:
Providing accurate cost estimates, explaining billing details, and processing payments.
Communication & Follow-up:
Keeping customers informed about the progress of their motorcycle repairs and following up to ensure satisfaction.
Technical Knowledge:
Possessing a good understanding of motorcycle parts, maintenance, and repair procedures to effectively communicate with both customers and technicians, according to Inautomotive.
Record Keeping:
Maintaining accurate records of service orders, repair details, and customer information.
Problem Solving:
Addressing customer concerns, resolving complaints, and finding solutions to ensure a positive service experience.
Skills:
Strong customer service orientation:
To prioritize customer satisfaction and build positive relationships.
Organizational and time management skills:
To manage multiple tasks, appointments, and deadlines effectively.
Problem-solving and decision-making abilities:
To address customer issues and find appropriate solutions.
Benefits :
PF & ESI
Paid Time off
Performance Bonus
Yearly Bonus
Job Type: Full-time
Pay: ?10,000.00 - ?15,000.00 per month
Work Location: In person
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