Job Description

Job Summary

:

The Service Advisor acts as the liaison between the customer and the workshop team. They are responsible for understanding customer concerns, creating job cards, coordinating repairs or services, providing updates, and ensuring high levels of customer satisfaction. The role is key to delivering a smooth service experience and retaining customers.

Key Responsibilities

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Customer Interaction

: Greet customers professionally and listen to their service or repair concerns. Collect detailed information about vehicle issues and usage. Offer expert advice on service requirements and recommended repairs.

Job Card Preparation

: Prepare accurate and complete job cards using DMS (Dealer Management System). Mention all customer complaints, additional observations, and required work.

Service Coordination

: Coordinate with floor supervisors and technicians to prioritize and schedule jobs. Track the progress of each job and communicate updates to the customer. Ensure timely delivery of vehicles as per the committed time.

Upselling & Value Addition

: Recommend value-added services, packages, or AMC plans (Annual Maintenance Contract). Upsell accessories or services without compromising customer trust.

Customer Updates & Delivery

: Inform customers about additional findings, cost estimates, and seek approvals. Perform final checks and ensure vehicle is cleaned and ready before delivery. Explain completed work and billing in clear terms to the customer.

Follow-Up & Feedback

: Take feedback from customers post-service and ensure satisfaction. Follow up for due services, pending payments, or repeat complaints. Address grievances or escalate to higher authorities if needed.

Skills & Qualifications

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Diploma or Degree in Automobile / Mechanical Engineering (preferred). 1-3 years of experience in automobile service advisory or customer-facing roles. Strong understanding of vehicle systems and service processes. Excellent communication, interpersonal, and problem-solving skills. Proficiency in DMS / CRM software and MS Office.

Key Competencies

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Customer-Centric Approach Communication & Listening Skills Time Management Sales Orientation Attention to Detail Conflict Resolution
Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift
Work Location: In person