Job Description

Job Summary

Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. Displays exemplary customer service skills and a sales-minded attitude.

Responsibilities and Duties

Extending courteous reception to customers
Establish the complaints in the vehicle after a road test
Provide reasonable time and cost estimate for repairs
Job allocation to supervisors and monitoring of workflow
Regular update to customers on the status of the job
Explain the final repair jobs carried out with details of parts repaired or replaced during the activity
Explain the cost of repairs to clarify the chargeable and free of cost jobs carried out
Ensure vehicle is delivered to the satisfaction of the customer
Collect post service feedback and carry out any corrective measures if Required
Advance service booking based on existing workshop load and available Resources
Educate the customer on do's & don'ts, general maintenance practices and regular service schedule for the vehicle
Inform the customer on the 'value-added services' available through the workshop

Key Skills

interpersonal, and communication skills. Strong organizational, decision making, and problem-solving skills. The ability to communicate with mechanics, customers, and management.

Required Experience and Qualifications

Minimum 2+ year Experience in the Automobile industry is required.

Job Type: Full-time

Pay: ?12,000.00 - ?22,000.00 per month

Work Location: In person