Job Description

Job Title:

Service Advisor

Department:

Service

Reports To:

Service Manager

Job Summary:

The

Service Advisor

acts as the main point of contact between customers and the service department. They are responsible for understanding customer needs, recommending appropriate vehicle services or repairs, ensuring high-quality customer satisfaction, and coordinating with technicians to complete work efficiently.

Key Responsibilities:

Customer Interaction & Service Management:

Greet customers promptly and professionally upon arrival. Listen to customers' concerns, describe vehicle issues, and document all required information accurately. Explain recommended maintenance and repair services, including pricing, timelines, and warranty coverage. Prepare and present service estimates and obtain customer approval. Maintain regular communication with customers regarding service status and completion. Ensure vehicles are delivered on time and meet quality standards.

Coordination & Administration:

Create, update, and close repair orders in the system. Coordinate with technicians and parts departments to ensure timely completion of work. Monitor job progress and follow up on any delays. Review completed work orders for accuracy before vehicle delivery.

Sales & Performance:

Promote additional services, maintenance plans, or accessories when appropriate. Meet or exceed monthly service targets and customer satisfaction goals. Support warranty claims processing and documentation.

Customer Satisfaction & Retention:

Handle customer complaints with professionalism and resolve issues promptly. Follow up with customers post-service to ensure satisfaction. Build and maintain strong, long-term customer relationships.

Qualifications & Skills:

Bachelor's degree / Diploma in Automotive, Mechanical, or Business field preferred. 2-5 years of experience in automotive service or related customer-facing roles. Strong technical understanding of vehicles and service processes. Excellent communication, interpersonal, and negotiation skills. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in DMS (Dealer Management System), CRM tools, and MS Office. Customer-oriented attitude with problem-solving aptitude.

Key Performance Indicators (KPIs):

Customer satisfaction score (CSI) Service upsell rate Average repair order value On-time service delivery rate Repeat customer retention
Job Types: Full-time, Permanent, Fresher

Pay: ₹11,000.00 - ₹15,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person