Service advisor are the face of dealership and play a crucial role in defining customer service experience.
Responsible for generating revenue for dealership by offering right services as per the requirement and ensure the customer satisfaction by fulfillment of their requirements.
Advise customers for suitable service product and required jobs to be done as per the customers' need.
Translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector.
Keep on updating the vehicle status to customers during service.
Perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.
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