Job Description

Here is a

sample (JD)

for a

Service Advisor - Mechanical

role. You can tailor it based on the company's specific needs, vehicle types (passenger, commercial, etc.), and location.

Job Title:

Service Advisor - Mechanical

Department:

Service

Location:

Raipur & Jagdalpur

Reports to:

Service Manager / Workshop Manager

Job Type:

Full-time

Job Summary:

The Service Advisor - Mechanical is the primary point of contact between customers and the service department. They are responsible for understanding customer mechanical issues, coordinating repairs and services with technicians, and ensuring a smooth and efficient service process to maximize customer satisfaction.

Key Responsibilities:

Greet customers and gather information about their vehicle's mechanical problems or service needs. Accurately document customer concerns and service requests. Prepare and provide service estimates and job cards for mechanical work. Explain recommended services, repairs, and costs to customers in a clear and transparent manner. Coordinate with workshop technicians to ensure timely and accurate diagnosis and repair. Monitor the progress of mechanical jobs and update customers on status. Conduct post-service follow-ups to ensure satisfaction. Manage warranty claims and coordinate with parts and warranty departments as needed. Upsell additional services or maintenance when appropriate. Maintain detailed records of services rendered and customer interactions. Ensure all customer complaints are addressed promptly and professionally.

Required Skills and Qualifications:

Diploma or Degree in Mechanical Engineering or Automotive Technology (preferred). Proven experience in automotive service advising or a customer-facing mechanical service role. Strong understanding of automotive systems and mechanical repairs. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize workload. Customer-focused attitude with a problem-solving mindset. Proficiency in service management software (DMS) and Microsoft Office tools.

Preferred Experience:

2+ years in a mechanical service advisory role at a dealership or service center. Experience with [brand-specific] vehicles (if applicable). Familiarity with service CRM or ERP systems.

Work Environment & Conditions:

Fast-paced service environment with frequent interaction with customers and technicians.
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

Day shift
Work Location: In person