Job Description

- Service AdvisorPurpose

To ensure Timely & Quality Service for achieving high level of Customer Satisfaction

Role Description

SOP No: (Service Initiation)

Attend to customers with courtesy.

Understanding customer's service need and recording the same.

Start & check the vehicle to confirm the Jobs / services requested. Ask relevant questions for better understanding.

If required take road trial of vehicle along with customer for better & thorough understanding of the customer needs.

Discuss & take approval of the customer on jobs to be done, explaining the time & cost estimate.

Hand over acknowledgement slip to customer and request him / her to proceed to the customer lounge or leave the vehicle, as desired.

Send the job card to service reception for floor supervisor and the vehicle to washing area.

SOP No:(Servicing/ Repair)

Explain the jobs mentioned on the job card to the floor supervisor.

Follow up with Floor supervisor for timely readiness of the vehicle.

Ensure with Floor Supervisor on the completion of demanded jobs and take road test based on the complaints.

Information to customer on Completion of demanded Jobs.

SOP No: (Vehicle Delivery)

Service Advisor to carry out confirmation that all jobs / services as requested are done

Delivery of vehicle along with explanation of Bill & Job done.

Explanation of Job Advise (Future Job requirements) to customers.

Confirm that Signature of customer is taken on the job card before billing.

SOP No: (6QC gate)

Service Advisor should ensure all the previous check gate Stamps / Signatures are punched on the job card by respective workshop employee.

Service Advisor to check that labour charges / spare parts charges are entered in the job card.

Service Advisor will also inspect the vehicle for cleanliness.

Put the Stamp / Signature on the job card if vehicle found satisfactory after road test.

Inform the customer about status of vehicle.

SOP No: (Road Test)

Service Advisor will carry out confirmation road test on completion of job.

Road test should be conduct by the same Service Advisor who has done the road test while opening the job card.

Should offer the customer for road test at the time of delivery for ensuring customer satisfaction.

Other Responsibilities:

Coordination with receptionist for customer appointment details.

Follow up and to close Customer concern raised at different level (CC raised directly at dealership, Dealer PSF, Informed through TVSM).

Support Works Manager to Conduct service promotional activities, Insurance Claims etc

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid time off
Experience:

total work: 1 year (Preferred)
Work Location: In person