Job Description

:

We are hiring

Service Advisors

in our automobile sector. The service advisor acts as a key link between customers and the service workshop. The role involves understanding customer concerns, recommending appropriate service solutions, coordinating with technicians, and ensuring a high level of customer satisfaction throughout the service process.

Key Responsibilities:

Greet customers and understand their vehicle service or repair requirements Prepare job cards with accurate customer complaints and service details Explain service procedures, repair costs, timelines, and warranty information Coordinate with service technicians and workshop supervisors Monitor vehicle service progress and update customers regularly Ensure quality checks are completed before vehicle delivery Handle customer queries, complaints, and follow-ups professionally Promote value-added services, AMC, and service packages Ensure timely vehicle delivery as per commitment Maintain service records and customer history in DMS Follow manufacturer and dealership service standards

Skills & Competencies:

Strong communication and customer handling skills Basic technical knowledge of automobiles Sales and negotiation skills Problem-solving and coordination ability Computer literacy (DMS, MS Office) Time management and multitasking skills

Educational Qualification

Diploma / ITI / Graduate in Automobile Engineering or any discipline Relevant training or certification in automotive service is an advantage

Experience

1-5 years of experience as a Service Advisor or in a similar role(Freshers also can apply) Experience in authorized automobile dealerships preferred
Job Types: Full-time, Permanent, Fresher

Pay: ?11,364.80 - ?24,439.61 per month

Benefits:

Health insurance Leave encashment Provident Fund
Work Location: In person