Customer Interaction: They greet and listen to customer concerns, providing a friendly and empathetic experience.
Technical Translation: Service Advisors translate complex vehicle issues into understandable terms for customers.
Estimations: Provide cost estimates and timelines for repairs or maintenance.
Quality Assurance: Ensure the quality of service meets the centre's standards.
Problem Resolution: Address customer issues and concerns promptly
Technical Jargon: Bridge the gap between technicians and customers, simplifying complex automotive terminology.
Conflict Resolution: Handling customer complaints and ensuring satisfaction
Technical Updates: Staying current with automotive technology requires continuous learning.
Service Coordination: Coordinating between customers, technicians, and parts departments.
Job Type: Full-time
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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