to join our team and act as a liaison between our customers and our Service Technicians.
Responsibilities
Answer questions about service outcomes, schedule and book appointments
Provide customers with information and advice on warranty protections
Manage and oversee the dealership's workflow and schedule
Call customers to advise them about service changes or car pick-up times
Maintain positive customer relationships to ensure repeat business
Requirements and skills
A strong understanding of automotive technology and the automotive industry
Proficiency with industry-specific software
Excellent customer service, interpersonal and communication expertise
Strong organizational, decision-making and problem-solving skills