Job Description

Duties & Responsibilities

? Receiving walk in vehicles / Booking vehicles

? Understand customer's service need and preparing Job cards as per standard

? Take trials of the bike to understand customer concerns / complaints better or to diagnose the cause of the

problem

? Look for opportunity to sell any value added products (Subscription/AMC etc.) available

? Coordinate with Floor Supervisor to ensure vehicle readiness as per commitment.

? Inform customer on vehicle readiness, jobs carried out and final cost

? Explain the job done through failed parts & offer test ride if required

? Check and ensure all customer concerns are resolved before delivery.

RESPONSIBILITIES

? Intimate repair cost and time and take customer's approval.

? Inform on pending jobs (if so) or future jobs to be carried out on the vehicle

? Hand over and collect the instant feedback form from the customer

? Inform next service due date and Kms, put stickers on the vehicle

? Seeing off the customer after giving gate pass.

Specialized Knowledge& Skills

? Diploma required

? Extensive knowledge of automotive industry and parts

? Excellent communication and organizational skills

? Ability to communicate equally well with mechanics, customers and senior

management

? Familiarity with R.O. Writer preferred, but not required

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person