Job Description

Job Summary:

We are looking for a customer-focused, energetic, and technically knowledgeable

Service Advisor

to join our team. The ideal candidate will act as a liaison between customers and our service technicians, ensuring clear communication, accurate job card creation, and customer satisfaction throughout the service process.

Key Responsibilities:

Greet customers warmly and listen to their vehicle concerns or service requirements Create accurate job cards and ensure proper documentation Provide repair/service estimates and explain recommended services to customers Coordinate with workshop team for timely and quality service delivery Follow up on vehicle progress and keep customers updated Conduct final delivery of vehicles ensuring all services are completed Upsell additional services and products where appropriate Handle warranty and insurance-related documentation (if applicable) Address and resolve customer complaints professionally Ensure customer satisfaction and maintain long-term relationships

Key Skills Required:

Excellent communication and interpersonal skills Strong technical knowledge of automobiles (especially Maruti Suzuki is a plus) Ability to handle pressure and manage multiple tasks Basic computer skills (DMS knowledge preferred) Customer-first attitude with problem-solving mindset
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Provident Fund
Work Location: In person