Job Description

Role Summary:

To ensure efficient and timely service delivery, maintaining high standards of quality and customer satisfaction at the service center.

Key Responsibilities:

Address and resolve concerns of walk-in customers in a courteous manner

Perform initial-level examination and diagnosis of customer complaints

Accurately enter job details into POS and prepare job sheets

Handle customer complaints professionally, ensuring timely resolution

Manage spare parts inventory effectively and ensure proper stock levels

Coordinate product transfers from Head Office to brand outlets

Support the Customer Relations Executive (CRE) in maintaining and updating the customer database

Qualification & Experience:

Minimum 1 year of experience in a customer service or service center environment

Basic technical understanding of products and service processes is an added advantage

Proficiency in using POS software and MS Office applications

Good communication skills and a customer-first attitude

Educational Qualification: Minimum Higher Secondary; Diploma or Graduation preferred

Job Type: Full-time

Pay: Up to ?20,000.00 per month

Schedule:

Day shift
Work Location: In person